Return and Refund Policy

At The Funky Fitz, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy. Please read the following guidelines carefully.

  1. Eligibility:
To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging. Returns must be requested within 7 days of the delivery date.
  1. Return Process:
To initiate a return, please contact our customer service team with your order number and the reason for the return. Once your return request is approved, we will provide you with a return shipping label and instructions on how to return the item to us. Please ensure that the item is securely packaged to prevent any damage during transit.

  1. Refund Process:
Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria. If the return is approved, we will process a refund to the original method of payment within 5-7 business days. Please note that shipping charges are non-refundable. Depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account.

  1. Exchange Policy:
If you would like to exchange your item for a different size or design, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability. If the desired item is out of stock, we will process a refund for the returned item. We may disclose non-personal information to third-party service providers for analytical or marketing purposes.
  1. Non-Returnable Items:
Certain items are not eligible for return, including:
  • Items that are marked as final sale or clearance
  • Personalized or customized items
  • Items that have been worn, washed, or damaged by the customer
  1. Return Shipping Costs:
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part, such as receiving the wrong item or a defective product.
  1. Contact Us:
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer service team. We’re here to help!